Websites Go Down Due to Internet Outage
TThe NHS app has been taken out of service for its 10 million users after an internet blackout hit websites and tech tools across the world.
The Covid pass service remained inaccessible after a web infrastructure company’s service was taken offline with an outage just after 5 p.m. Thursday.
Banking apps and websites, including HSBC, Barclays and Lloyds, all crashed in the blackout that affected dozens of sites.
Other websites reporting outages and unable to load included Airbnb, Waitrose, and Tesco Bank. The Playstation Network was also not charging for gamers.
Social media users have complained that they cannot access online banking services to make payments.
The issue has been blamed on Akamai, the world’s largest content delivery network. The network is designed to prevent websites from overloading with traffic and to avoid bottlenecks on the Internet.
An article on the Akamai website said, “We are aware of an emerging issue with the Edge DNS service. We are actively investigating the issue.
NHS Digital said: “We are aware of the issues with services such as NHS 111 Online, the NHS app and the services on the NHS website. These are part of Akamai’s larger DNS issues that impact many organizations around the world.
The NHS Covid-19 contact tracing application has not been affected.
The outage lasted just over an hour, before websites running on Akamai began to come back online.
An Akamai spokesperson said, “We have implemented a fix for this issue, and based on current observations, the service is resuming normal operations. We will continue to monitor to ensure the impact has been fully mitigated.
“We continue to monitor the situation and can confirm that this is not a cyber attack on the Akamai platform. “
In a blog post earlier this year, the NHS said it had started using Akamai’s content delivery network as a kind of “waiting room” technology, which people see more easily when ‘they book tickets for popular events such as concerts in stadiums.
The outage follows a global failure by Fastly, another content delivery network provider, which went bankrupt in June, taking dozens of UK government websites, including the gov.uk domain, offline. Etsy, Hulu, HBO Max, PayPal, Amazon, Twitch, and Twitter also reported issues.
Infrastructure providers like Akamai and Fastly provide an increasingly nested web backbone, providing support, internet filtering, and cybersecurity services to thousands of websites.
These tools can prevent sudden spikes in traffic from destroying websites or block coordinated cyber attacks designed to overwhelm services.
However, it also means that thousands of websites can be affected if they have their own flaws, cutting off key services like the NHS app.
An estimate from Imperial College and Opinium put the cost of web outages at £ 12 billion per year for the UK.