Tesco buyers left angry after being charged up to THREE TIMES for their purchases due to card payment issue
TESCO buyers remained furious after being charged up to THREE TIMES for their purchases due to a payment issue.
Customers took to social media to warn other shoppers of the error after being left out when trying to pay for their purchases.
MoneySavingExpert reported on Friday that only Monzo users shopping at Tesco were billed twice due to technical error.
But The Sun noticed that other card users – not just Monzo cardholders – were hit by a separate payments crisis yesterday.
While trying to pay for their groceries at checkout using contactless payment, some shoppers saw an error message displayed on the card machine.
He said their payment was declined, which meant customers tried to pay for their purchases again.
But after checking their accounts, buyers noticed that both payments had been taken.
Some even claimed on Twitter that they had mistakenly paid for their articles three times.
The problem came as millions of Britons rushed to buy barbecue and liquor supplies from stores, ready for the hottest day of the year today and the Euro 2020 games.
Tesco said a “small number” of contactless card payments were affected, but couldn’t say exactly how many.
However, The Sun spotted many shoppers slamming the supermarket on social media for the fault.
“I was charged 3 times for the same transaction in the cafe,” tweeted one customer.
“I can’t get my money back until Monday at least because it’s the weekend. Huge pain.
Another disgruntled buyer said he had ‘hit the roof’ after being charged twice for his purchases and left £ 77.75 out of his pocket.
“To say you’ve lost me as a loyal customer is an understatement,” he tweeted.
Tesco said it has already fixed the issue, but is conducting a full investigation into what happened.
A Tesco spokesperson said: “We had a temporary problem with a small number of contactless card payments in our stores yesterday.
“We fixed the issue very quickly but we are sorry for any customer that was affected.“ Customers will only pay once and any duplicate authorizations on their account will be automatically revoked. ”
If you think you have been affected, you need to verify your bank account.
Tesco said it would automatically reimburse customers.
The time it will take for a refund may vary depending on the bank you are using, but it can take days.
However, you should contact Tesco customer service if you have not received payment soon on 0800 505 555.
You should also contact Tesco to see if you can get a refund for any bank charges you may have accrued due to the error as well.
This is not the first time that buyers have been billed twice due to a payment error at Tesco – a similar issue occurred in February.
But other stores have had payment issues as well.
Morrisons customers feared they were billed twice for their purchases in January after an issue prevented them from paying for their food with a card or using contactless payments.
Some believed they had been billed twice for their purchases after checking their bank account and noticing that two payments had appeared.
Last month, Klarna’s “buy now, pay later” app encountered technical issues with its app that allowed users to access other buyers’ accounts.
As thousands of Santander customers found themselves stranded without access to mobile, internet and telephone banking services in May as well.
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