Tesco Bank angers customers for CANCEL change requests before closing all accounts
TESCO Bank customers are furious after the bank canceled their change requests before all current account closings in November.
The supermarket’s banking arm announced last month that customers would either have to close their account or transfer it to another bank – or to a Tesco Bank savings account – by November 30.
It announced that it was shutting down the service because only 12% of its 230,000 customers with an account used it as their primary bank account.
Customers could choose to transfer their Tesco Bank checking account to another provider through the “Checkout Change Service”, which is free.
However, customers took to social media to criticize the bank, claiming their requests for change had been canceled.
“So @tescobank, you close checking accounts, encourage customers to switch, then roll back the change through the change service,” said one client.
Another tweeted: “@tescobankhelp Tesco Bank announces that it closes checking accounts, encourages customers to walk away, then rolls back the change request because you can’t handle the volumes.
“This is terrible customer service, you should have thought about it first. Unacceptable.”
As another customer went wild: “I was supposed to switch from Tesco Bank, but they canceled a lot of recent change requests. “
Tesco Bank has asked on his site for customers not to request a change in a new bank at this time while it is processing an arrears.
The checking account change service should be completed in seven days – if not, it may mean that the customer may have difficulty accessing their account.
It is understood that Tesco has canceled some switches to prevent this problem from occurring.
But it will be a blow to customers, who might not take advantage of the incentives offered by other banks due to the delay.
For example, HSBC offers £ 140 in free cash if customers abandon their current bank and create a checking account with them through MoneySuperMarket.
By subscribing to Virgin Money M Plus Account means you’ll receive a £ 150 gift card to spend with Virgin Experience Days – which offers spa trips, flight lessons and more.
A Tesco Bank spokesperson said: “Since we announced the closure of our current accounts, we have received a strong demand for current account changes, causing delays for some customers.
“We are contacting all affected customers to apologize for this temporary problem. Until then, customers can continue to use their Tesco Bank checking accounts normally.”
Tesco Bank said customers who have seen their switch refused have already been contacted by text.
They will then receive another text message when Tesco Bank is ready to accept their change request again – you will have to resubmit it.
We have asked Tesco Bank when customers will receive this SMS and will update this article when we know more.
For customers who have not yet requested a change, Tesco Bank said it would continue to check its website for details when the service reopens.
If you don’t change in time, Tesco Bank has confirmed to The Sun that it will automatically close your account and send you a closing statement.
If you still have money left in your account and you have passed the deadline, Tesco Bank will still automatically close your account for you and send a check with the remaining balance to your home.
After November 30, you will no longer be able to carry out debit or credit transactions on your account, and no direct debit or standing order will be paid after this date.
It’s important to note that if you miss a bill payment, it could affect your credit score and your ability to apply for credit.
Tesco isn’t the only supermarket to drop its current account offering this year.
Marks & Spencer closed all current accounts and its 29 bank branches earlier this month.
The closures are the result of an increase in online banking, the posh store said.
While other banks have announced widespread branch closures, the British are switching to internet banking instead.
HSBC announced in January that it was closing 82 branches this year, and Santander announced plans to close 111 branches by the end of August as well.
Lloyds Banking Group has announced that it will also close 44 other banks in its latest round of closings.