Business suite

Surprise: Malaysia Airlines Platinum Lounge for Business Suite and Emerald oneWorld have reopened

A reader sent us an interesting press article on the Malaysia Airlines Platinum Lounge reopens (former first class) at the KLIA satellite terminal in Kuala Lumpur.

I have previously written about the first class facility closed last month and at that time none of the KLIA staff knew when the facility would reopen.

One of the issues with the closure of the Platinum Lounge was that Malaysia Airlines no longer operated its own first class and only offered the converted Business Suite product on flights to London.

I was sad to learn that all Enrich Platinum / oneWorld Emerald ground services were suspended last month:

Do not fly with Malaysia Airlines if you are expecting oneWorld Emerald benefits at the airport

That seems to have changed since this weekend.

As mentioned, it was really hard to say if we would ever see true first-class on-the-ground services again in Kuala Lumpur, but today’s news from our reader Derek came as a surprise.

Malaysian reserve reports that the Platinum Lounge, including its sit-down restaurant, is operational again:

PREMIUM services are finally back at the Malaysia Airlines Platinum Lounge at Kuala Lumpur International Airport (KLIA) from July 1, 2022.

After a hiatus due to pandemic-related restrictions, the reopening of the airline’s flagship Platinum Lounge also marks the full restoration of its lounges at KLIA, including its Golden Domestic, Regional and Satellite Lounges.

Bespoke end-to-end premium services can be enjoyed by passengers and frequent flyers traveling via Business Suite, Enrich Platinum, Enrich CIMB World Elite, First Class on codeshare flights (flights operated by Malaysia Airlines), oneworld First Class and oneworld Emerald. …

Satisfy your cravings by indulging in a three-course meal or choose from a variety of food and beverage options with the lounge’s premium buffet-style offerings at the Platinum Gallery. …

“We hope that customers everywhere will continue to enjoy the Malaysian hospitality service provided on flights with Malaysia Airlines; from the moment they book their flights seamlessly with us, to their arrival at the airport, flawless experiences in our lounges and a comfortable journey on board.

The Platinum Lounge operates 24 hours a day at the KLIA satellite terminal. The Satellite Golden Lounge also operates 24 hours a day to provide convenience and access to its guests at all times. …

The First Class/Emerald section has been closed off entirely, which includes both the sit-down restaurant and the lovely quiet seating area itself.

No one knew when it would reopen. Although the lounge area may open up again at some point as the space is already there and doesn’t need much attention, the restaurant is probably something we won’t see again.

Malaysia Airlines’ long-haul services have been decimated, which means fewer high-paying customers and providing those goodies to regional travelers in cheap economy or business class isn’t exactly cheap.

You can access the Malaysia Airlines website here to see the current opening hours of the airport lounges:

  • International Golden Lounge at Satellite KLIA: 00:00 – 23:59 (24 hour service)
  • Regional Golden Lounge at Main Terminal, KLIA: 05:00 – 23:59
  • Domestic Golden Lounge at Main Terminal, KLIA: 05:00 – 23:59

The Golden Lounge Business Class section is very spacious and I like the design as well as the F&B selection. It’s not horrible to have to spend time here, quite the contrary.

It’s much quieter on the first class side though and I’m glad they reopened that section against all odds and even kept the restaurant seated. It will probably be another month or so before I can try again, but at least things look a little brighter now than they did just a few weeks ago.

Conclusion

According to a local press report, Malaysia Airlines has reopened its oneWorld Emerald/Enrich Platinum Lounge at the Satellite Terminal along with check-in facilities from July 1, 2022.

Keep in mind that currently it’s a long way to the satellite terminal if you’re flying from the regional main terminal, as the train only operates at half frequency, if at all. There are even signs that the bus service is being used to connect the terminals due to train maintenance (age). I would probably use the Regional Golden Lounge for a flight departing from the regional main terminal.