Police & Crime – News: News and insights from Portsmouth (Portsmouth)
New phone service being tested to tackle rising levels of fraud
|Posted: Oct 6, 2021 2:45 PM|
A new service has been developed and is being piloted by a range of banks and telephone companies across the UK to tackle increasing levels of fraud in the UK.
The service, which includes Barclays, Lloyds (including Halifax and Bank of Scotland), Natwest (including Royal Bank of Scotland and Ulster Bank) as well as Santander and Starling Bank, allows people to contact their participating bank directly if they think it is. ‘they are ripped off.
This works pretty much the same as 101 for the police and 111 for the NHS – it ensures that you are protected against possible scammers trying to gain access to personal or financial information such as bank details.
When to call 159?
Call 159 if:
- Someone contacts you saying they are from your bank, even if they are not suspicious
- You get a call asking you to transfer money or make a payment – even if it looks genuine
- You receive a call about a financial matter and it looks suspicious
Remember, 159 will never call you.
Warning to those who use PayPal as an alternative payment method for online purchases
Recently, many of us may have found ourselves spending more time online, whether it’s socializing or buying items through online auctions and social media platforms like Facebook Marketplace. and Gumtree.
On some occasions, unsuspecting shoppers purchase items online and send money to those they perceive to be genuine sellers through PayPal, but do not receive the products they have purchased.
In the past two weeks (23 September – 5 October) there have been 14 reports across Hampshire of PayPal issues, in which money has been obtained fraudulently, resulting in losses of over £ 3,800.
If you buy items from someone you don’t know and they request payment through PayPal, be aware that there is an option to select “pay for goods or services”. This basically means that the seller has to pay a nominal fee to receive the money. In doing so, this is likely to ensure that the seller is genuine and that they are also covered by PayPal’s protection policy, which means you could be liable for a refund if they believe fraudulent activity has occurred. occurred.
Cold calls targeting local residents by offering fraudulent mobile phone contracts
Have you recently received a cold call regarding a new telephone contract? Interested, but not sure if this is a real opportunity or not?
Unfortunately, Hampshire Police have recently received numerous reports of local residents cold-called by fraudsters claiming to be from cell phone retailer Carphone Warehouse; offer a new telephone offer or a new contract to unsuspected victims.
Personal and bank details are provided by the victim believing he is addressing the merchant. Unfortunately, the reality is that scammers then use this information to fraudulently obtain mobile devices under long-term contracts with the company, but on behalf of the victim.
On one occasion, a Hampshire resident received a call from an individual claiming to be from Carphone Warehouse, encouraging him to enter into a new contract for a brand new phone and tablet.
The victim received the wrong items so as to send them back to an address provided by the scammer twice, until they became suspicious.
They contacted Carphone Warehouse to alert them that they had returned the device, but the company was not aware of any such request but confirmed that a new contract had been put in place in their name.
After checking his bank account, the victim was charged around £ 245 in the process.
As such, this is a stern warning to local residents not to provide personal or banking information over the phone to someone from whom you have received a cold call, even if it suggests that it is a well-known retailer, a bank or even the police. These organizations will never ask you for your bank or debit / credit card details.
Trustworthy and genuine businesses won’t mind if you want to verify that they are who they say they are; However, make sure that the number you have for that business, or that you own, is from a trusted source and not a number that scammers may have given you over the phone.
If you have any doubts about the phone call, we advise you to hang up and then contact the dealer directly to verify that it is a real call. Wait 15 minutes before doing so, just in case scammers have kept your line open.
As always, if you believe you have been the victim of a crime, including fraud, please report it to Hampshire Constabulary via our website or by calling 101. If a crime is in progress, please dial 999 immediately.
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