Moss Bluff residents dissatisfied with postal service
Lake Charles, LA (KPLC) – Some residents of Moss Bluff say the Postal Service is not providing good service. Their complaints consist of broken items, delayed service, and not receiving any mail for days or even weeks.
Empty mailboxes, overdue medications and missed payments – residents of Moss Bluff believe they have a serious postal problem.
“Mail is sent at best twice a week, and sometimes it will take a week or more before we receive mail,” said Greg Horton, a resident of Moss Bluff.
“The postal service over the past three years has been the worst. I would say the last three months have gone down quickly, ”said Moss Bluff resident Suzanne Knox.
“Sometimes we see the truck go by, we go there and there is no mail. One day, two days, something like that – then the next day, and it’ll be full, ”said CJ Hernandez, a resident of Moss Bluff.
Residents said their mail service was not fast, forcing them to make late payments on their bills.
“We also sometimes receive invoices that are due two days before their due date,” Knox said.
“My wife just received two bills yesterday that we have been waiting for since the middle of the month,” said Horton. “When they arrive two weeks late, it is difficult for them to pay on time. “
They said they had exhausted all resources, hoping for a solution.
“We spoke to the postmaster, as well as sent letters to Clay Higgins,” Knox said.
“I know we have complained on a number of occasions, especially on our street, at the post office and nothing is being done,” Horton said.
In a statement from the United States Postal Service, they said:
“The postal service plays an important role in the community and we are committed to providing the best possible service. We apologize for any inconvenience that may have been encountered by guests living in the Moss Bluff, Lake Charles and Westlake area. Local management has been sensitized and is taking action to address concerns. “
A local postwoman, who wishes to remain anonymous, understands the frustration, but wants residents to remember that not all postmen are at fault.
“People who really do their job and take pride in their work, we just aren’t recognized,” the postman said. “We just fit in with this group, which is not doing its job well. It is hurtful and frustrating. “
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