Currys apologizes following over £ 90 of headphones
Retail giant Currys has apologized – in a headphone dispute.
Bradley Bates had asked for an apology and his £ 90 after buying a pair of wireless headphones that he said were ‘faulty’ and looked different from those advertised online.
The discovery was made when girlfriend Lucinda Dono opened the Samsung Galaxy Buds for her 25th birthday.
Now the dispute has been resolved after Bradley called StokeonTrentLive.
The 24-year-old, from Knutton, said: “When Lucinda opened them they weren’t working properly and the instructions didn’t make sense. Then a day later we realized the product looked different.
“The case had a different shape, there was no mark on the case and it looked like they had been tampered with.
“I don’t know if this happened in their warehouse or on the way home. Somewhere along the line the product was different.
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Bradley filed his complaint with Currys.
He added: “They told me to return the product so I returned the product to them and didn’t hear from them so I contacted them again and they told me the return was refused because the article was not the same article it should have been which was all the problem.
“I had paid £ 90 and had no product and it was extremely disappointing. You don’t expect that from a company like Currys. Customer service was absolutely terrible. Everything I wanted, c was my money – nothing else. “
Currys has confirmed that Bradley received the wrong product. He was then unable to return the product because it was not the same one he ordered. The company was unable to investigate what went wrong due to the delay since delivery.
A spokesperson for Currys PC World said: “We are sorry that Mr. Bates did not receive the quality or speed of service that we expect from ourselves. We have since refunded him the value of the product and our customer is happy with the resolution.
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