Bank of Scotland, Lloyds Bank & Halifax online banking and app down with blocked accounts for customers
FURIOUS customers have been excluded from their Bank of Scotland, Lloyds Bank and Halifax accounts because their online banking services and apps are down.
Thousands of angry users have reported error messages that have prevented some from making essential payments.
Down Detector reports that the problems started just after 10 a.m. today.
One user who said he couldn’t log in to transfer money called it “shame” and another said it was “disappointing”.
Customers also took to Twitter to complain that they couldn’t access online banking services with any of the three banks, which are owned by the same company.
What the new level 0 rules mean in Scotland as restrictions are relaxed from TODAY
One user fumed: “Why no update when thousands of people don’t have access to it at the moment?”
Another tweeted to the bank: “Is the system down? I can’t pay or check anything on the account.”
The essential services offered by online banking include checking account balances and making bank transfers to pay bills and other payments.
We asked Lloyds Banking Group, which owns all three banks, what the problem is and will update when we have a response.
What to do if you can’t access your money
If you can’t access your money and you need it urgently, here’s what to do:
- Visit your local branch as soon as you can.
- If you can’t get there or if it’s closed, call your bank and ask for advice on what to do next.
- If the bank’s phone services are also down or busy, try reaching out to your bank on social media to ask what to do. But remember: never share your account details on social media.
- Try to do this on the day the problem occurs to show that you have made every effort to resolve the problem.
- If you still can’t access your money, start gathering evidence to file a complaint.
According to Lloyds Bank service status page that keeps customers up to date with issues, the bank’s online banking services and mobile app are “functioning normally” and no maintenance work is expected.
Down Detector displays over 1000 problem reports for Lloyds Bank and Halifax.
Lloyds Bank first responded to users experiencing issues on Twitter, suggesting that they try shutting everything down and then logging back in.
Halifax Bank suggested some users of the social media site to use a different browser or device to try and resolve the issue, as well as a reset or change to the internet connection.
But many bank account holders said it didn’t solve the problem for them.
Lloyds Bank and Halifax customer service on Twitter is now telling users that there are “technical issues affecting users intermittently” and to keep trying.
Customers found themselves unable to make payments without access to their accounts.
One user said, “I tried to sign in a few times and restarted my app and my phone a few times. I have an urgent payment! “
And another Lloyds customer said, “I keep getting a ‘failed to open’ message and my veg box guys are waiting to get paid.”
A third said: “I just told my gardener I can’t pay him unless he has an alternative like PayPal and I can’t pay my other bills either.”
It appears that the outage is affecting payments made by bank transfer using the website and app, as users cannot access it.
Payments at stores using Lloyds Bank, Halifax and Bank of Scotland debit and credit cards do not appear to be affected by the issues.
Thousands of angry Santander customers were unable to access mobile and internet banking services or use the app in May.
A “bug” with Klarna’s app allowed users to log into accounts of other customers.
Lloyds Banking Group paid £ 13.6 million to 350,000 customers following an investigation into home insurance renewal policies.
We pay for your stories and videos! Do you have a story or video for The Scottish Sun? Write to us at [email protected] or call 0141 420 5300